SERIOUS SERVICE AFTER SALES CONCERNS DEMONSTRATED HERE FOR SUNRANS SPAS SOLD ON LINE BY A CHINESE SPA " JACUZZI " MANUFACTURER : A COMPLETE REVIEW
Just compare here below three overwhelming reviews coming from 3 very disappointed customers, versus abusive self congratulating ads of Guangzhou SUNRANS Sanitary Ware Group Co., Ltd.
FIRST EXAMPLE
Here 2 screen-shots samples from US Citizen Mr. Jeffrey Stoker' blog (dated from April 29-2011 until September 8-2011)... http://sunrans.blogspot.com/
"I wanted to share with you a problem that keeps showing its self regarding this hot tub company. It seems that everywhere you turn; I keep hearing the same story about them. Poor, Poor, Poor customer service.
What does this say about a company?
Do they only care about profit and sales and not about the follow up an making the customer happy. Please be aware of this if you are thinking about purchasing one of their hot tub. The story that is out there is that is has been broken more than it has been running. How can they stay in business? How can they keep selling a product that doesn’t work? Keeps breaking down?"
Thursday, May 19, 2011
Guang Zhou SUNRANS Sanitary Ware Group Co., Ltd, DO NOT BUY FROM THESE PEOPLE!!!
Well I had to travel to Florida to enjoy a hot tub. Yes the one I purchased from Sunrans is still not working and it seems that there is no relief in sight. The saga goes on. This company is no longer trying to help with their defective part.
They have stopped responding to emails and will not even address the issue. This is very sad that a company that will sell you a Hot tub, but will not service it. How would that make you feel?
The same part broke for the third time, the control module; the brain to the system. It is the panel you set all of the temperature and on/ off function. It makes the system go. Three times this part has failed to work. In only 14 months did this happen. Not 14 years…..
How could anyone want to purchase a Hot Tub from this company is beyond me.
This is the company.
Check them out, but do not buy from them, unless you want a problem on your hands.
So, a "wonderful" reputation of reliability of SUNRANS SPAS is brought here... They stopped mails but not threatened Jeff with "attorneys letters"...!
SECOND EXAMPLE
This one come from a despaired lady named "Agat" living on the Netherlands ...
Like Jeff, she simply dreamed to get help directly from SUNRANS by this short post within their ad page hosted on Chinese trade.cn website!
"Who are You dealers In The Netherlands And Belgium? We Have Many Problems With Our Sunrans Spa..."
Unfortunately for her, this post IS like a message in a bottle floating on the ocean...! She complaint for "many problems" but doesn't mention if problems are related with SUNRANS PUMPS or with security !! (flooded house..??)
Simplest keywords "SUNRANS PROBLEMS" goggled, returned this result:
HOW MANY OTHERS CUSTOMERS DREAM LIKE AGAT ???
THIRD EXAMPLE
This one come from screen shot got via archive.org wayback machine:
"The Company that I Directed was obliged to repair over 25 faulty hot tubs, spas and pools at the Company's expense through sourcing UK parts as Sunrans refused to send the parts as they didn't believe there were so many. The list of parts we asked for was over 2 A4 pages long. We paid £2000 for spare parts from Sunrans which were all faulty and then had no choice but to use UK parts. Sunrans will not fulfill any of their contractual obligations under the Sales of Goods Ordinances of the P.R. China and they think that sending you an invoice without even any terms on it is the limit of their liability. They will tell you that they sell their goods all over the world which is an extremely disturbing thought and yet they couldn't provide any references when we asked them."
For a more comfortable reading of this compilation you can zoom in, or are kindly invited to browse directly on archive.org via this link:
https://web.archive.org/web/20130618093502/http://hongkongsunrans.com
All above attest irrevocably that since long time ago Service after sales for whirlpool "Jacuzzi" sold by Sunrans, DO NOT FIT AT ALL to any of required needs!!
In spite of these demonstrations, the scamming Company proudly claim that:
“After 7 years' development,the area of our factory was expanded to 12000 square meters. Purchasing department, R&D department,QC department and Production department are independent, so that we could confirm the quality of all products,standard package and delivery just-in-time.
What most important is that
we have a team for after-sale service.”
Discover here below what customer's service from Sunrans is supposed to be... according their fraudulent claims...
“Distributor Benefits from Surf
Quality Guarantee and after-sale service:
1. All are with CE, ROHS, SAA, KC ,ISO9001 Approval 2. 2~5 years warranty base on different parts.
3. Third Party to check the factory our goods is acceptable. Production pictures will be sent to you for every order. Support beautiful photos for your market promotion.
4. Your quality problem will be answered within 5 hours and solution will be offered within 24hours.
5. Replacement parts will be dispatched by air within 3 working days, this term is available for the parts which are not too big. Big/heavy parts will be sent in the container for spare in advance.
Price support:
1. Quote you best price directly.
2. If your Order Amount is over 70,000 USD / year, you can enjoy 2% as Regular Rebate, deduct directly in your next order.
3. 2% free spare parts will be offered if you order 40HQ every time. The spare parts will be put together with your container.
4. Once we have promotion activity, you will be informed and considered at the first time.
Payment support:
1. 30% deposit and 70% balance before delivery in the first year.
2. If your order amount is over 100,000 USD/year, then from next year, you are offered 25% deposit and 75% balance before delivery.
Other support:
1. Free mould making if you order 40GP per time for one item.
2. Enjoy the Priority of Time Delivery (15days /20ft; 20 days /40HQ), this suit for our current items, not for new.
3. We can help you do promotion catalogue replaced our LOGO with your LOGO.
Note: This Distributor Benefits is available in 2013.”
Keep away from SUNRANS!
- How could they perpetually fool customers any longer??
- Wish you add your own review for these "jacuzzi" SPA?
- Wish you get into the Global Class Action against Sunrans? Just get in touch...
Section updated on july 14 2019 :
Here you can find MANY others reviews about another SPA chinese importer : FONTEYN PASSION SPA.
That is not at all a manufacturer, but only a Dutch importer of same kind of chinese junk.
Once seen those reviews, you will then avoid to purchase such trash ...!
FONTEYN PASSION SPA REVIEWS
